1. K-State home
  2. »Kansas State Polytechnic
  3. »Professional Education and Outreach
  4. »Inside Out Service

Kansas State Polytechnic

Professional Education and Outreach
2310 Centennial Road
Outreach Center
Salina, KS 67401-8196

855-552-0079 toll free
785-826-2633 phone
785-826-2632 fax
profed@ksu.edu

Inside Out Service

Perfect for any industry, Inside Out Service is your chance to learn exciting new ways to provide service to your customers. Leading with curiosity rather than judgement will enable your business to increase customer satisfaction.

The workshop gives you the tools to empower employees to provide top notch customer service. Participants will: 

  • Understand the difference between judgmental and curiosity
  • Learn basic concepts of being a curiosity based leader
  • Develop a new approach to customer service through curiosity based leading.
EVENT DETAILS

Registration for this program is closed.

Date: Wednesday, July 15, 2015

Time: 8:00 a.m. to 12:00 p.m.

Location: College Center Conference Room, K-State Salina campus

Cost: $125

Registration deadline: Monday, July 13, 2015

For questions, please contact Professional Education and Outreach at profed@k-state.edu or call our toll free number at 855-552-0079.

REGISTRATION FEE SCHOLARSHIP

Professional Education and Outreach is dedicated to extending Kansas State University's academic offerings beyond the walls of the university through professional development courses. In an effort to provide professional development courses for all professionals a registration free scholarship is available for select professional development offerings. Registration fee scholarships are awarded based on:

  • Career potential and experience of candidate
  • Ability to utilize course teachings in candidate's career field
  • Identifiable limitations on candidate's ability to attend

Applicants must submit a complete application package by Tuesday, June 30, 2015 to be considered for the scholarship. Applications received after November 26 will not be considered. Scholarships will only be awarded if the course meets the minimum registration. Applicants will be notified of the scholarship decision by Wednesday, July 8, 2015. 

Download the application form for additional details on how to apply. 

TRAVEL TO KANSAS STATE POLYTECHNIC

If you are traveling east or west on I-70, stay on I-70 until the I-70/I135 interchange. Travel south on I-135 to the Magnolia St. exit (No. 90). Go west on Magnolia to Centennial Rd. Turn right and proceed to the K-State Salina campus. 

If you are traveling north or south on I-135, take the Magnolia St. exit (No. 90). Go west on Magnolia to Centennial Rd. Turn right and proceed to the K-State Salina campus.

Kansas State Polytechnic Campus Map

REGISTRATION CONFIRMATION

You should receive an email confirmation of registration and statement or invoice within 24 hours of registering. If you do not, please email profed@k-state.edu or call 785-826-2633 or toll free 855-552-0079.

SUBSTITUTIONS

Substitutions will be considered on a case-by-case basis. Contact Professional Education and Outreach to request a substitution.

PAYMENT INFORMATION

Payment is required by the event date. We accept the following types of payments. Please reference your invoice number when calling or mailing payments.

Credit Card: Visa, MasterCard, or Discover accepted. Please call our office at 855-552-0079 to pay by card.

Check: Make checks payable to Kansas State University Salina. Checks may be mailed to:

Inside Out Service

Professional Education and Outreach

Kansas State University Salina

2310 Centennial

Salina, KS 67401

CANCELLATION AND REFUNDS

Cancellations must be received by K-State Salina Professional Education and Outreach by 5:00 pm on July 8, 2015. Refunds will only be honored if the cancellation is received by the registration deadline. Cancellations received after the deadline, are not eligible for a refund. Registrants who do not cancel their registration are responsible for the registration fee even if they do not attend and have not paid the fee.

K-State Salina Professional Education and Outreach may cancel or postpone any course or activity because of insufficient enrollment or other unforeseen circumstances. If the event is canceled or postponed, the Professional Education and Outreach office will refund registration fees, but cannot be held responsible for costs, charges, or expenses, including cancellation/change charges assessed by airlines, hotels, or travel agencies.

PUBLICITIY STATEMENT

Registration for this event gives consent for photographs, publicity, and inclusion on the participant list unless K-State Salina Professional Education and Outreach is notified in writing at profed@k-state.edu prior to the start date.

SPECIAL ASSISTANCE

A conference or noncredit program participant who needs accommodations due to a disability or special dietary requirements should indicate services needed at the time of registration. If you have further questions, please contact K-State Salina Professional Education and Outreach at 855-552-0079 or TTY: 785-532-4807. Early notification is requested to ensure that accommodations can be provided in a timely manner.

NOTICE OF NONDISCRIMINATION

Kansas State University is committed to nondiscrimination on the basis of race, color, ethnic or national origin, sex, sexual orientation, gender identity, religion, age, ancestry, disability, military status, veteran status, or other non-merit reasons, in admissions, educational programs or activities and employment, including employment of disabled veterans and veterans of the Vietnam Era, as required by applicable laws and regulations. Responsibility for coordination of compliance efforts and receipt of inquiries concerning Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans With Disabilities Act of 1990, has been delegated to the Director of Affirmative Action, Kansas State University, 214 Anderson Hall, Manhattan, KS 66506-0124, (Phone) 785-532-6220; (TTY) 785-532-4807. Revised April 22, 2008.

Protected categories include: race, color, ethnic or national origin, sex, sexual orientation, gender identity, religion, age, ancestry, disability, genetic information, military status, or veteran status.

QUESTIONS

If you have any questions regarding the event or your registration, please contact the K-State Salina Professional Education and Outreach office at 855-552-0079 (Monday-Friday, 8:00 am to 5:00 pm) or email profed@k-state.edu.

About the Instructor

Frank Keck, CSP
Excellerant, Inc.

Frank Keck 

Frank is passionate about leaving people better than he finds them. He is an outstanding connector and facilitator.

Frank has years of experience working with all kinds of groups.

In 2006 he received the Certified Speaking Professional designation from the National Speakers Association.

His specialties include facilitation, discovery, awareness, vision, and people.