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Kansas State Polytechnic

Professional Education and Outreach
2310 Centennial Road
Outreach Center
Salina, KS 67401-8196

855-552-0079 toll free
785-826-2633 phone
785-826-2632 fax

Practicing Conflict Resolution and Managing Difficult Discussions

Conflict resolution is one of the most in-demand skill sets for today’s workplace – especially among those in positions of authority.  So is the need for skill in finessing difficult discussions.  There’s no doubt people problems negatively impact performance, productivity and profitability.

Leaders, managers and supervisors are hired or promoted into their role with the expectation they can achieve results through collaborative relationships with and between others. This workshop helps participants examine the conflict resolution playing field, develop communication and mediation skills and improve performance in these critical areas. 

Upon completion of this course, participants will be able to:

  • Identify the many factors playing a role in conflict between various parties
  • Recognize and relate to four behavioral types, including: Dominant, Inspiring, Supportive and Cautious styles
  • Take steps to mediate conflict between parties
  • Practice mediation skills in a group setting
  • Demonstrate techniques for managing difficult discussions

Registration for this program is closed.

Date: Wednesday, March 23, 2016

Time: 8:30 am to 4:00 pm

Location: College Center Conference Room, K-State Polytechnic campus

Cost: $195

Registration fee includes course instruction and materials, DISC assessment code, morning refreshments, lunch, and parking permit.

Registration deadline: Wednesday, March 16, 2016

For questions, please contact Professional Education and Outreach at profed@k-state.edu or call our toll free number at 855-552-0079.


The DISC Approach to Behavioral Styles has become one of the most widely used assessment and training tools in American organizations.   Like other important tools, including Myers-Briggs (MBTI) and the Kolbe A Index, DISC has its own unique place in helping to develop skills for communication, cooperation and collaboration between one’s employees and with clients, customers and the public.   DISC identifies the behavioral characteristics of Dominant, Inspiring, Supportive and Cautious styles, and shows individuals how to better relate to each style for communication purposes and to respond to each style for management, teamwork, negotiation, collaboration and customer service objectives. 

Participants will be provided a DiSC personal assessment tool access code and are asked to complete an online assessment prior to attending the course.  The assessment takes about 15 minutes to complete and provides the participant with a six page report of their style with recommendations for ways to use their strengths and expand their communication capacity. The results will be used during this course.


Professional Education and Outreach is dedicated to extending Kansas State University's academic offerings beyond the walls of the university through professional development courses. In an effort to provide professional development courses for all professionals a registration free scholarship is available for select professional development offerings. Registration fee scholarships are awarded based on:

  • Career potential and experience of candidate
  • Ability to utilize course teachings in candidate's career field
  • Identifiable limitations on candidate's ability to attend

Applicants must submit a complete application package by Monday, March 7, 2016 to be considered for the scholarship. Scholarships will only be awarded if the course meets the minimum registration. Applicants will be notified of the scholarship decision by March 16, 2016. 

Download the application form for additional details on how to apply. 


If you are traveling east or west on I-70, stay on I-70 until the I-70/I135 interchange. Travel south on I-135 to the Magnolia St. exit (No. 90). Go west on Magnolia to Centennial Rd. Turn right and proceed to the K-State Polytechnic campus. 

If you are traveling north or south on I-135, take the Magnolia St. exit (No. 90). Go west on Magnolia to Centennial Rd. Turn right and proceed to the K-State Polytechnic campus.

K-State Polytechnic Campus Map


You should receive an email confirmation of registration and statement or invoice within 24 hours of registering. If you do not, please email profed@k-state.edu or call 785-826-2633 or toll free 855-552-0079.


Substitutions will be considered on a case-by-case basis. Contact Professional Education and Outreach to request a substitution.


Payment is required by the event date. We accept the following types of payments. Please reference your invoice number when calling or mailing payments.

Credit Card: Visa, MasterCard, or Discover accepted. Please call our office at 855-552-0079 to pay by card.

Check: Make checks payable to Kansas State University Polytechnic. Checks may be mailed to:

Conflict Resolution

Professional Education and Outreach

Kansas State University Polytechnic

2310 Centennial

Salina, KS 67401


Cancellations must be received by K-State Polytechnic Professional Education and Outreach by 5:00 pm on March 16, 2016. Refunds will only be honored if the cancellation is received by the registration deadline. Cancellations received after the deadline, are not eligible for a refund. Registrants who do not cancel their registration are responsible for the registration fee even if they do not attend and have not paid the fee.

K-State Polytechnic Professional Education and Outreach may cancel or postpone any course or activity because of insufficient enrollment or other unforeseen circumstances. If the event is canceled or postponed, the Professional Education and Outreach office will refund registration fees, but cannot be held responsible for costs, charges, or expenses, including cancellation/change charges assessed by airlines, hotels, or travel agencies.


Registration for this event gives consent for photographs, publicity, and inclusion on the participant list unless K-State Polytechnic Professional Education and Outreach is notified in writing at profed@k-state.edu prior to the start date.


A conference or noncredit program participant who needs accommodations due to a disability or special dietary requirements should indicate services needed at the time of registration. If you have further questions, please contact K-State Polytechnic Professional Education and Outreach at 855-552-0079 or TTY: 785-532-4807. Early notification is requested to ensure that accommodations can be provided in a timely manner.


Kansas State University is committed to nondiscrimination on the basis of race, color, ethnic or national origin, sex, sexual orientation, gender identity, religion, age, ancestry, disability, military status, veteran status, or other non-merit reasons, in admissions, educational programs or activities and employment, including employment of disabled veterans and veterans of the Vietnam Era, as required by applicable laws and regulations. Responsibility for coordination of compliance efforts and receipt of inquiries concerning Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans With Disabilities Act of 1990, has been delegated to the Director of Affirmative Action, Kansas State University, 214 Anderson Hall, Manhattan, KS 66506-0124, (Phone) 785-532-6220; (TTY) 785-532-4807. Revised April 22, 2008.

Protected categories include: race, color, ethnic or national origin, sex, sexual orientation, gender identity, religion, age, ancestry, disability, genetic information, military status, or veteran status.


If you have any questions regarding the event or your registration, please contact the K-State Polytechnic Professional Education and Outreach office at 855-552-0079 (Monday-Friday, 8:00 am to 5:00 pm) or email profed@k-state.edu.

About the Instructor

Rich Drinon, M.A.
President, Drinon & Associates

Rich Drinon

Rich Drinon is a leadership communication skills trainer specializing in the areas of building relationships, coaching for results, promoting change, facilitating decision making and resolving conflict. Rich has worked in leadership positions for statewide, national and international organizations. Over the past 28 years he has conducted thousands of programs for organizations throughout the U.S. and Canada, and individual coaching sessions with hundreds of leadership and management professionals. He is author of Rich Drinon Leadership Communication blog. His new book, Rich’s Rules for Leadership Excellence, Engagement & Achievement, is scheduled for 2016 release. He is a Journalism graduate of the University of New Mexico and has a Master’s Degree in Leadership Communication from Gonzaga University.